Privacy Policy
Your privacy matters to us. This policy explains how CQ CAR BROKERS collects, uses, and protects your personal information.
Last updated: December 2024
CQ CAR BROKERS ("we", "our", or "us") operates as a licensed motor dealer (ABN: 14 693 894 558) providing car buying, selling, and finance services across Central Queensland. We are committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at cqcarbrokers.com.au or use our services.
Information We Collect
Personal Information You Provide
When you enquire about our services, submit a form, or contact us, we may collect:
- Full name (first and last)
- Email address
- Phone number
- Postcode and location
- Vehicle preferences, requirements, and specifications
- Budget and timeframe information
- Financial information (only when applying for finance through our partners)
Automatically Collected Information
When you visit our website, we automatically collect certain technical information:
- IP address and general location data
- Browser type, version, and language preferences
- Device type and operating system
- Pages visited, time spent, and navigation patterns
- Referring website or source
- UTM parameters for marketing attribution
How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide personalised service
- Search for vehicles matching your specific requirements across Australia
- Process finance applications through our accredited lending partners
- Communicate with you about your enquiry, vehicle options, or transaction progress
- Send marketing communications and special offers (only with your explicit consent)
- Improve our website, services, and customer experience
- Analyse usage patterns to optimise our marketing efforts
- Comply with legal obligations and industry regulations
How We Share Information
We may share your information with trusted third parties in specific circumstances:
Finance Partners
When you apply for finance, we share necessary information with our panel of accredited lenders to process your application.
Vehicle Sellers
When facilitating a purchase, we share relevant contact details with sellers to complete the transaction.
Service Providers
Third-party services that help us operate (email platforms, analytics tools, CRM systems) may process your data on our behalf.
Legal Requirements
We may disclose information when required by law, court order, or to protect our legal rights and safety.
We do not sell your personal information to third parties.
Data Security
We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption for all data transmission
- Secure storage with access controls
- Regular security assessments and updates
- Staff training on data protection practices
While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.
Your Rights
Under the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth), you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your information (subject to legal retention requirements)
- Opt out of marketing communications at any time
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
To exercise any of these rights, please contact us using the details below.
Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to improve your browsing experience and analyse site traffic. You can control cookie settings through your browser preferences, though disabling cookies may affect website functionality.
Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of these third-party sites. We encourage you to review the privacy policies of any external websites you visit.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on this page with a revised "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your information, please contact us:
For more information about privacy in Australia or to lodge a complaint:
Office of the Australian Information Commissioner